FAQs

Frequently Asked Questions

Can I use this for my Happy/Plum Paper/A5/etc. Planner?

We design all of our stickers with the Erin Condren vertical lifeplanner in mind. Feel free to check out our Instagram & YouTube channel to get a feel for how these stickers may fit your own planner! However, we cannot guarantee that they will fit.

When will you ship my order?

Orders are generally shipped within 1-3 days business days. When there is a big promotion, such as Black Friday, please expect processing times to be extended. If you would like an update on your order, please don't hesitate to contact us!
All orders are shipped via USPS in 6x9 envelopes, with cardstock on the inside to prevent them from bending. We are based in Southern California, and we ship worldwide.

Where is my order?

Orders shipped with in the US take about 3-5 business days to arrive. Your package will most likely be delivered within a few days, but definitely make sure to check with your neighbors and the post office for more information in the meantime! Please wait a full 30 business days (from the shipment date) before contacting us with your order number and full name.

What is your return policy?

Due to the nature of the products, we cannot accept returns or exchanges. If there is a problem with your order, please contact us! We will do our best to fix the issue.
We do not accept cancellation requests for any orders placed because all orders are processed as quickly as possible. Therefore, please double check your mailing address and order information is correct. If there is a mistake, please contact us ASAP.

What do I do if a product is defective?

We regularly check our sheets to prevent this, but sometimes mistakes slip through the cracks! We apologize for this inconvenience, and want to make things right. Please contact us with your order number, full name, description of the issue, and photo proof. Please note that if the sticker is offcut by a tiny bit, we don't consider that defective due to the nature of the Silhouette machines.

What is a candy sheet, and how do I get one?

A candy sheet is given with every order, along with the candy stickers (1 candy per sticker sheet purchased). You'll need to collect 20 candy stickers to complete the candy sheet. Once completed, you can use it to redeem a free sampler with your next purchase!

How can I redeem my candy sheet?

* Direct message us on Etsy a photo of your candy sheet. Please write the date of completion in ink on the card, along with your Etsy username.
* Place an order, and write in the Notes section before you checkout that you have sent us the candy sheet proof direct message.
* If you forget to leave a note in your order to redeem the candy sheet, be sure to message us right away to let us know before your order gets processed. However, we cannot guarantee that we will see the message in time; in which case, you can repeat the process for your next purchase!

Can I be a PR girl for you?

We don't have traditional PR girls like other sticker shops, but we do send stickers to influencers to try! If you're an interested influencer, please fill out our form here: bit.ly/STICKERGURUVIP
If we find that we're a good match for each other, we'll be in touch with more details! :)

Will you sponsor my giveaway or meet-up?

Unfortunately, we are currently not looking to sponsor any giveaways or meet-ups. However, we do host our own giveaway in our Facebook group EVERY WEEK. Join the #StickerGuruFam! :)
www.facebook.com/groups/stickerguru

Do you have any coupon codes?

Absolutely! :) Join our mailing list for 15% off your next order: eepurl.com/cDmQbb!